Quality

When CIKLOPEA delivers translation, interpreting, localization and consulting services quality is our strategic guideline. Our quality management approach is proactive, long term and we strive to continually improve ourselves and exceed the demands of our clients. A systematic and documented approach of every delivered item and engagement of all stakeholders during the process shows our commitment to quality. From the selection of employees and partners, to technology and environment management as well as proofreading the translations, quality is essential at every level in the organization.

CIKLOPEA is certified according to ISO 9001:2008 norm (quality management system) and EN 15038:2006 (quality management system for translation companies).

Quality management at CIKLOPEA is based on feedback from our customers and functions on the principle of return information. Every remark or advice is regarded as a foundation for a new step forward, towards the quality management system improvement at every organizational level.

If you have any comments, suggestions, remarks or praises you can contact us using the contact form or call us at: + 385 1 37 51 736.