Quality is CIKLOPEA's strategic guideline when it comes to translation, interpreting, localization and consulting services. Our quality management approach is long term and preventative, and we strive toward continuous improvement that will satisfy and exceed our clients' expectations. The systematic and documented quality control of every delivered item and the engagement of all stakeholders in the business process shows our commitment to quality. This means that we take care of quality at every level, from the selection of employees and partners to the management of tools, technology and the work environment as well as the linguistic control of the translations themselves.
CIKLOPEA is certified according to the standards ISO 9001:2008 (quality management system), EN 15038:2006 (quality management system for translation companies), and ISO 27001:2005 (information security management system).
Quality management at CIKLOPEA is based on feedback and functions on the principle of information from our clients. Every remark or proposition for improvement is regarded as an incentive for a new step forward in the iterative improvement of the quality management system at every organizational level.
If you have any criticisms, propositions, suggestions or positive feedback, you can contact us using the contact form or call us at: + 385 1 37 51 736.